Privacy Policy

Sarwamangala.in is committed to protecting the privacy of its users and customers. This Privacy Policy is designed to comply with the relevant provisions of the Information Technology Act, 2000, and the rules thereunder, including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and to reflect the principles of the Digital Personal Data Protection Act (DPDP Act), 2023 (once notified).

By accessing or using our website and services, you explicitly consent to the collection, use, and sharing of your personal data as described in this policy.

1. Data We Collect (Data Principal’s Information)

We collect the following categories of information necessary for the specified purpose of booking and performing Puja services:

A. Personal Identification Data

Name: Full name of the devotee and/or the person for whom the Puja is being performed.
Contact Information: Email address, mobile/telephone number.
Address: Billing address and address for Prasadam delivery.

B. Service-Related Data

Puja Specifics: Details necessary for the correct performance of the ritual (e.g., Gotra, Rashi, Birth details, and the specific date/time for the Puja).
Order Information: Puja service selected, date of service, and order number.

C. Financial Data

Payment Information: Transaction details, including the bank name, card type, or payment wallet used. Note: We use secure, third-party Payment Gateways (e.g., Razorpay, PayU). We do not store your full credit card, debit card, or net banking access details.

D. Technical Data

Device Information: IP address, browser type, operating system, and unique device identifiers.
Usage Information: Pages viewed, time spent on pages, and referring website addresses (collected via cookies and analytics tools).

2. How We Use Your Data (Specified Purpose)

Your data is processed only for the specified purposes listed below, with your informed consent:

To Perform Services: To conduct the requested Puja/ritual, including coordinating with the priest and ensuring the accuracy of Sankalp details.
Order Fulfillment: To process your booking, confirm your order, and dispatch the Puja Prasadam (if opted) via our shipping partners.
Communication: To send essential updates, service notifications, and transaction-related information via email, SMS, or WhatsApp.
Security: To detect and prevent fraudulent transactions and enhance the security of our platform.
Legal Compliance: To comply with all applicable laws, regulatory requirements, and requests from government or law enforcement agencies in India.

3. Consent and Withdrawal of Consent

We adhere to the principle that processing of personal data must be based on free, specific, informed, unconditional, and unambiguous consent by a clear affirmative action.

By using our services and providing your data, you are providing your explicit consent for us to process your data for the specified purposes.
Right to Withdrawal: You have the right to withdraw your consent at any time with the same ease as providing it. If you wish to withdraw consent for processing your personal data, please email your request to our Grievance Officer at support@sarwamangala.in.
- Note: Withdrawal of consent may limit or prevent us from fulfilling your requested services, and we will inform you of the consequences of such withdrawal.

4. Data Sharing and Disclosure

We will not sell, rent, or trade your personal data. We only share your data with trusted third parties under the following limited circumstances:

Puja Conduct: Sharing necessary, minimal data (Gotra, name, etc.) with the authorized priest/Pandit performing the ritual.
Payment Processing: Sharing financial transaction data with secure, PCI-DSS compliant Payment Gateways.
Logistics: Sharing name, address, and contact details with courier/postal service providers for Prasadam delivery.
Legal Obligation: If required by law, court order, or governmental authority to disclose such information.

5. Data Principal Rights and Grievance Redressal

As a Data Principal (the individual whose data is collected), you have the right to:

Access and Information: Request information about your personal data being processed.
Correction and Completion: Request correction, updation, or completion of inaccurate or incomplete personal data.
Erasure: Request the erasure of your personal data when the specified purpose is no longer being served.

Grievance Officer

For any queries, requests to exercise your rights, or complaints regarding this Privacy Policy or data processing, please contact our designated Grievance Officer:

Detail	Contact Information
Grievance Officer Name	Mr. A. Kumar
Email Address	support@sarwamangala.in
Contact Address	Mangala Nilayam, Thana Road, Jasidih – 814142 (Jharkhand) IN

We assure you that all grievances will be acknowledged within 24 hours and resolved within a reasonable timeframe as prescribed by relevant Indian cyber laws.

6. Data Security and Retention

Security Measures: We implement reasonable security safeguards and procedures (as per the IT Rules, 2011) to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption (SSL) and secure server infrastructure.
Data Breach: In the unfortunate event of a personal data breach, we will notify the Data Principal and the relevant authorities in India as per the timelines and procedures mandated by law.
Retention: We will cease to retain your personal data as soon as it is reasonable to assume that the purpose for which the data was collected is no longer being served and retention is no longer necessary for legal or business purposes.

7. Policy Updates

Sarwamangala.in reserves the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on this page or through other appropriate communication channels. We encourage you to review this policy periodically.